Privacy Policy

Sets Tech Properties ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our lettings services. This policy is prepared in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website.

1. Who We Are

Sets Tech Properties is a premium residential lettings platform operating in London, United Kingdom.

• Company name: Sets Tech Properties Ltd
• Registered address: London, E15 1NT, UK
• Email: hello@setstech.co.uk
• Telephone: +44 7496 261310

For the purposes of UK GDPR, Sets Tech Properties Ltd is the data controller of your personal data.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity data: full name, date of birth, national insurance number (where required for referencing)
• Contact data: email address, telephone number, postal address
• Financial data: bank account details, employment status, income details (for referencing purposes)
• Transaction data: details of payments and deposits made in relation to a tenancy
• Technical data: IP address, browser type and version, time zone setting, operating system, and other technology on devices you use to access our website
• Usage data: information about how you use our website and services
• Communications data: your preferences in receiving marketing from us and your communication preferences

3. How We Collect Your Personal Data

We collect data through the following methods:

• Direct interactions: when you enquire about a property, submit a viewing request, enter a tenancy agreement, or contact us by email or phone
• Automated technologies: as you browse our website, we automatically collect technical and usage data using cookies and similar technologies
• Third parties: credit reference agencies, previous landlords, and employers for referencing; government bodies for Right to Rent checks in compliance with the Immigration Act 2014

4. Legal Basis for Processing

We will only process your personal data where we have a lawful basis to do so under UK GDPR. These include:

• Contractual necessity: to manage tenancies, process applications, and fulfil our obligations under tenancy agreements
• Legal obligation: to comply with legislation including Right to Rent checks, tenancy deposit protection (under the Housing Act 2004), and HMRC reporting requirements
• Legitimate interests: to operate and improve our services, maintain our website, and communicate relevant property information to you
• Consent: where you have explicitly consented to receive marketing communications

5. How We Use Your Personal Data

We use your personal data to:

• Process tenancy applications and conduct reference checks
• Manage ongoing tenancies including rent collection, maintenance coordination, and deposit handling
• Comply with Right to Rent obligations under UK immigration law
• Respond to your enquiries and provide customer support
• Send you relevant property listings and lettings information (where you have consented)
• Operate, maintain, and improve our website and digital services
• Detect and prevent fraud and other unlawful activity

6. Sharing Your Personal Data

We may share your personal data with the following categories of third parties:

• Landlords: for the purpose of entering into and managing a tenancy agreement
• Credit and referencing agencies: to conduct tenant reference checks
• Deposit protection schemes: as required by the Housing Act 2004 (e.g. DPS, TDS, MyDeposits)
• Maintenance contractors: where you have reported a repair issue
• IT and website service providers: who support the operation of our website
• Legal and regulatory authorities: where required by law, including HMRC and local councils

We do not sell your personal data to any third party.

7. Cookies

Our website uses cookies to distinguish you from other users and to improve your browsing experience. Cookies are small text files stored on your device. We use the following types:

• Strictly necessary cookies: required for the website to function correctly
• Analytical/performance cookies: allow us to recognise and count visitors and understand how users navigate the site
• Functionality cookies: used to remember your preferences

You may disable cookies through your browser settings, though this may affect some functionality of our site.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Tenancy records are retained for a minimum of 6 years following the end of a tenancy in accordance with the Limitation Act 1980
• Right to Rent check records are retained for the duration of the tenancy plus 2 years thereafter
• Enquiry and contact data is retained for 12 months from the date of last contact

9. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your data in certain circumstances
• Right to restrict processing: to request that we limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making: to not be subject to purely automated decisions that significantly affect you

To exercise any of these rights, please contact us at hello@setstech.co.uk. We will respond within 30 days as required by UK GDPR.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), restricted access controls, and regular security assessments.

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

11. International Transfers

We process your data primarily within the United Kingdom. Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR Chapter V, including use of the UK International Data Transfer Agreement (IDTA) or adequacy decisions.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

13. How to Complain

If you have concerns about how we handle your personal data, please contact us in the first instance at hello@setstech.co.uk.

If you remain dissatisfied, you have the right to lodge a complaint with the UK's supervisory authority:

• Information Commissioner's Office (ICO)
• Website: ico.org.uk
• Helpline: 0303 123 1113

14. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, please contact:

• Email: hello@setstech.co.uk
• Telephone: +44 7496 261310
• Address: London, E15 1NT, UK